Return & Refund Policy
Conditions for Returning Products
In accordance with the "Consumer Protection Act," any product can be returned within 14 days from the date of purchase, excluding the purchase day. Please ensure that the product meets the following conditions to be eligible for return:
- The product shows no signs of use.
- The original packaging is intact.
- All included components are complete and in full.
- All factory seals, tags, and stickers remain unchanged.
- Ensure your product is not listed in the List of Non-Returnable Goods for items of proper quality.
In case of product malfunction within 30 days of purchase, please contact the service department to verify the defect. Upon confirmation of a manufacturer defect, we will proceed with a replacement or a refund.
What You Need for a Return
To process a return, please provide the following:
- The phone number used when placing the order.
- A warranty card or receipt.
- The bank card details if the product was paid for by cashless means.
- A valid ID (passport, driver's license, student card, or pension certificate).
How to Send Your Device
To initiate an exchange or return, contact us via phone at 0800209145 or reach us through any messaging service. After your request is processed, we will provide the delivery address for shipment. All shipping costs related to the exchange or return will be covered by the Consumer.
How the Return Process Works
Submit a Request
To create a request for an exchange or return, contact us at 0 800 209 468 or via any messaging service.
Ship the Product
After your request is processed, we will provide the delivery address for shipment.
Product Inspection
Once we receive the product, our service department will inspect the condition of the packaging, functionality, and completeness of the item. The inspection may take up to 14 days.
Confirmation of Refund or Replacement
After the inspection is complete, we will either issue a refund or send you a replacement product. Refunds may take up to 5 business days from the date the return is confirmed.
Return product with defects
If returned items show any defects, signs of wear, or are missing parts, Yunmai.tech reserves the right to refund the order amount minus a deduction for the product's diminished condition.
Contact Us
If you have any questions regarding the return process, feel free to contact us!
How the Refund Process Works
Once the product is sent, our service center will receive and inspect the item for its condition, completeness, and any signs of usage. If the product meets the return criteria, the refund process will begin, which may take up to 14 business days. Please note that the cost of shipping the returned product is the responsibility of the customer.
The exchange or refund may take more than 14 days due to a delay in the bank refunding the money, or due to a delay in the store receiving the returned goods.