Yunmai.tech Warranty Policy
Warranty Information
At Yunmai.tech, we are committed to providing our customers with high-quality products and service. All Yunmai products purchased through authorized sellers come with a limited warranty.
Coverage
Yunmai offers a 24-month limited warranty on all of our products. This warranty covers any defects in materials or workmanship under normal use during the warranty period. If a product is found to be defective, Yunmai will repair or replace the product at no charge.
What is Not Covered?
This warranty does not cover:
- Damage caused by misuse, abuse, or accidents.
- Wear and tear from regular use.
- Modifications or repairs made by anyone other than authorized service personnel.
- Loss or theft of the product.
- Products purchased from unauthorized sellers.
Warranty Service
To request warranty service, please contact our customer support team. You may be required to provide:
- Proof of purchase.
- Product details, including serial number.
- A description of the issue you are experiencing.
How to Make a Warranty Claim
If your product needs service within the warranty period:
- Contact us via our customer support channels or call our toll-free number.
- Provide the necessary information for your warranty claim.
- We will provide instructions on how to return the product for inspection or repair.
Warranty Claim Process
At Yunmai, we are dedicated to ensuring customer satisfaction with our products. If you experience any issues with your Yunmai product within the warranty period, we are here to assist you. Below is the step-by-step process to file a warranty claim, request a repair, exchange, or refund.
How to Submit a Warranty Claim
To begin the warranty claim process, follow these simple steps:
1. Contact Our Support Team
Reach out to our customer support team via email or our toll-free phone number. Be sure to provide the following details:
- Product model and serial number.
- Proof of purchase (receipt or order confirmation).
- A brief description of the issue you're experiencing.
2. Assessment and Troubleshooting
- Our support team will review your request and may provide troubleshooting steps to help resolve the issue. In some cases, a quick fix may resolve the problem without the need for further action.
3. Return Authorization
- If troubleshooting does not resolve the issue, our team will issue a Return Merchandise Authorization (RMA) number and provide instructions on how to return the product for inspection.
4. Return the Product
- Once you have received the RMA number, you will be required to send the product to our service center for assessment. Please ensure the product is securely packaged and that all accessories are included.
5. Product Inspection and Resolution
Upon receiving your product, our technicians will inspect it for defects or damage. The evaluation process may take up to 14 business days. Depending on the outcome, we will either:
- Repair the product and send it back to you.
- Replace the product with a new or refurbished unit.
- Offer a refund if repair or replacement is not possible.
6. Refund Process
- If a refund is approved, the amount will be credited to the original payment method. The refund process may take up to 14 business days, depending on your payment provider.
Important Notes
- Shipping Costs: Customers are responsible for covering the shipping costs when sending the product to our service center. However, if the product is deemed defective, Yunmai will cover the return shipping of the repaired or replaced product.
- Warranty Coverage: The warranty applies only to products purchased from authorized sellers and covers manufacturing defects. It does not cover damage caused by misuse, unauthorized repairs, or normal wear and tear.
If you have any questions about the warranty process or need further assistance, feel free to contact our support team at any time.